Refund policy

FarimannRizwan

At FarimannRizwan, customer satisfaction is our priority. Please review our Refund & Return Policy carefully before placing your order.

1. Return & Exchange Eligibility

We only accept returns or exchanges under the following conditions:

  • The item received is damaged, defective, or incorrect.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at farimannrizwan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at farimannrizwan@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at farimannrizwan@gmail.com.

    We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

    To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

    To start a return, you can contact us at farimannrizwan@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

    If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at farimannrizwan@gmail.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exchanges
    The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


    European Union 14 day cooling off period
    Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


    Refunds
    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at farimannrizwan@gmail.

  • The request is made within 3 days of delivery.

  • The item is unused, unwashed, unworn, and in original condition with tags and packaging intact.

We do not accept returns or exchanges for:

  • Change of mind

  • Size issues (please check the size chart before ordering)

  • Minor color differences due to lighting or screen resolution

2. Refund Policy

  • Refunds are processed only after the returned item is received and inspected.

  • If approved, the refund will be transferred via bank transfer or original payment method within 7–10 working days.

  • Shipping charges are non-refundable.

  • In case of Cash on Delivery (COD), refund will be issued via bank transfer only.

3. Exchange Policy

  • Exchanges are allowed only for damaged or incorrect items.

  • Customers must notify us within 3 days of delivery.

  • Customers may be responsible for return courier charges unless the mistake is from our side.

4. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Once the order has been processed or shipped, it cannot be cancelled.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact us on WhatsApp:

📞 WhatsApp: +92 300 8490138

Please provide:

  • Order number

  • Clear pictures of the product

  • Reason for return

Our team will guide you through the next steps.

FarimannRizwan reserves the right to refuse any return request that does not meet the above conditions.